Shipping & Return Policy
- Orders are processed within 24 hours of receipt and shipped on business days only (Monday through Friday, excluding major holidays. Processing time does not include weekend days).
- Orders placed on Saturday and Sunday will be processed on the following Monday.
Most orders are processed and shipped within 3-5 business days.
US Territories and APO/FPO Locations
Customer orders ship to APO/FPO locations and will ship via the U.S. Postal Service. Delivery times to APO/FPO locations vary greatly. US locations may take 10 days, while overseas locations may take up to 30-45 days to deliver.
At the present time, Bolden only ships to Canada and select countries.
International Order Shipping Costs: Vary by order weight and order destination
International Order Delivery Time: Shipping takes between 7-21 business days, Monday-Friday. Orders can be further delayed if held at customs pending a request for further details from the order recipient, a payment for VAT and/or customs fees by the recipient is due, or inclement weather or other carrier delays..
Tracking for International Orders: Tracking details will appear in your shipment confirmation email, and in your Order History on boldenusa.com, after your order ships.
Custom Duty, VAT, and Fees: We ship DDP (Delivered Duties Paid). Goods will be imported on behalf of the buyer. The buyer authorizes The Bolden Company LLC to import the goods on his/her behalf. Further, the buyer agrees The Bolden Company LLC may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). The buyer will pay the taxes & duties in addition with the purchase price of the goods
International Order Refunds: We are unable to issue a refund for shipping or the products if your package is confiscated by, or not collected from customs; if you refuse your package; or if your order is undeliverable as addressed; or if requirements are not met, based on the import regulations for your country.
International Gift Orders: Gifts are not exempt from customs or associated fees
Once a customer’s order ships, he/she will receive a shipping confirmation email with tracking information.
Returns and Exchanges
You can return any unopened products within 30 days of purchase and we will issue a full refund to the original method of payment. We only accept returns for products purchased on BoldenUSA.com. Items received as a gift must be returned by the original purchaser.
To return or exchange an item(s), please email us with your order # at firstname.lastname@example.org. We will send you instructions on our return process.
You will receive an email confirmation when your return has been received. Please allow 15 business days after this for the refund to appear on your credit card account. Please note we do not refund return shipping fees.
Returns Lost in Transit
We are not responsible for returned packages that may be lost or damaged in transit. It is recommended that you choose a method of shipping with tracking and insurance.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available
- Difficulty in processing payment information
- Cannot ship to address provided
- Duplicate order was placed
If your order is cancelled, you will receive an email notice to explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please notify customer service via email at email@example.com.
Please bear in mind that our order-fulfillment and shipping systems are designed to get orders out to you quickly and efficiently. Therefore, we cannot change or cancel an order once it has been submitted.
If your package was damaged during shipment, please notify customer service via email at firstname.lastname@example.org.