Effective Date: October 15, 2026

This policy explains how The Bolden Company LLC ("Bolden," "we," "us," or "our") handles returns, refunds, and cancelled orders for purchases made on www.boldenusa.com.

1. 30-Day Money Back Guarantee

If a Bolden product isn't right for you, you can return it within 30 days of purchase for a refund, even if it has been opened.

To keep the guarantee fair for everyone:

• It applies to products purchased on boldenusa.com. Products bought from other retailers follow that retailer's return policy.
• It can be used once per product, per customer.
• The product must be returned to us. Opened and partially used products are accepted.
• Refunds cover the product price. Original shipping and return shipping costs are not refunded.
• Items received as a gift must be returned by the original purchaser.
• We may decline requests we reasonably believe are an abuse of this guarantee, such as repeated claims.

2. How to Start a Return

Email service@boldenusa.com with your order number and a short note on why the product didn't work for you. We will reply with return instructions.

You will receive an email confirmation when we receive your return.

3. Refunds

Approved returns are refunded to the original method of payment. Please allow up to 15 business days after your return confirmation for the refund to appear on your account.

4. Returns Lost in Transit

We are not responsible for returned packages that are lost or damaged in transit. We recommend using a shipping method with tracking and insurance.

5. Order Changes and Cancellations

Our fulfillment system is designed to get orders out quickly, so we cannot change or cancel an order once it has been submitted.

Occasionally, all or part of an order is cancelled by our system. Common reasons include:

• An item is not available
• Payment information could not be processed
• We cannot ship to the address provided
• A duplicate order was placed

If your order is cancelled, we will email you the reason. You will not be charged for cancelled items.

6. Damaged Packages

If your package arrives damaged, email service@boldenusa.com with your order number.

7. Contact Us

For questions about a return, refund, or this policy, contact us.

The Bolden Company LLC
Texas, United States

Email: service@boldenusa.com