Terms of Service

Effective Date: October 15, 2026

Overview

Welcome to BoldenUSA.com!

This website is operated by The Bolden Company LLC, a Texas-based company doing business as Bolden ("Bolden," "we," "us," or "our").

Throughout this website, the terms "we," "us," and "our" refer to Bolden. We operate this website and online store, including all related information, content, features, products, and services (collectively, the "Services").

Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and Services to you.

These Terms of Service ("Terms") govern your access to and use of our website and Services. Please read them carefully before using our website or purchasing our products.

By accessing our website, placing an order, or using our Services, you agree to these Terms and our Privacy Policy.

If you do not agree to these Terms, please do not use our Services.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

1. Access and Account

By using our Services, you represent that you are at least the age of majority in your state or jurisdiction of residence, or that you are the age of majority and have permitted your minor dependents to use the Services under your supervision.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or interacting with our Services.

You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are associated with fraudulent or unauthorized activity, subject to applicable law.

2. Our Products

Bolden offers skincare, beauty, and related products designed to support a variety of skincare needs.

We make reasonable efforts to accurately describe and display our products, including their ingredients, sizes, packaging, colors, and intended uses.

However, product appearance may vary depending on your device settings, lighting, and screen resolution.

We reserve the right to modify product descriptions, packaging, formulations, availability, and pricing without prior notice, subject to applicable law.

We may discontinue products or limit quantities available for purchase at our discretion.

Skincare Disclaimer

Our skincare products are intended for cosmetic and personal care purposes unless expressly stated otherwise.

Product results may vary depending on individual skin type, concerns, sensitivities, environmental conditions, and consistency of use.

Information provided on our website, including skincare tips, ingredient descriptions, and product recommendations, is for general informational purposes and is not intended to replace professional medical advice.

We recommend reviewing ingredient lists before use, following product directions, and performing a patch test when appropriate, particularly if you have sensitive skin or known ingredient allergies.

Discontinue use if irritation or an adverse reaction occurs. Consult a qualified healthcare professional if you have questions about a medical condition or persistent skin concerns.

Nothing in this section limits any legal rights you may have regarding defective or misrepresented products.

3. Orders and Purchases

When you place an order through our website, you are submitting an offer to purchase the selected products.

All orders are subject to acceptance, product availability, payment authorization, and verification.

We reserve the right to refuse, limit, or cancel orders for legitimate reasons, including suspected fraud, product availability, pricing errors, or violations of these Terms.

We may contact you using the email address or other contact information provided during checkout if an issue arises with your order.

Please review your order carefully before submitting it. Once an order has entered processing or fulfillment, we may be unable to modify or cancel it.

If we cancel an order after payment has been collected, we will issue the appropriate refund in accordance with applicable law.

Purchases made through our website are intended for personal or household use unless otherwise authorized by Bolden.

Unauthorized resale, redistribution, or commercial export of our products is prohibited to the extent permitted by law.

For information about returns and refunds, please review our Return and Refund Policy.

4. Pricing, Billing, and Promotions

All prices displayed on our website are listed in U.S. dollars unless otherwise indicated.

Prices, discounts, promotional offers, and product availability are subject to change without notice.

Unless otherwise stated, listed prices exclude applicable taxes, shipping charges, and other fees calculated at checkout.

We reserve the right to correct pricing errors or inaccuracies and to cancel affected orders when necessary, subject to applicable law.

Promotional offers, discount codes, free gifts, and special campaigns may be subject to additional conditions, including:

• Minimum purchase requirements.

• Product or category exclusions.

• Promotional expiration dates.

• Limits on the number of uses per customer.

• Restrictions on combining promotional offers.

• Availability of promotional inventory.

Any additional promotional conditions will be communicated in connection with the applicable offer.

You agree to provide accurate billing and payment information and confirm that you are authorized to use the payment method submitted.

5. Shipping and Delivery

We make reasonable efforts to process and ship orders within the estimated timeframes provided on our website.

However, processing and delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Shipping delays may occur due to carrier disruptions, weather conditions, customs processing, high order volumes, supply chain issues, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

If an incorrect or incomplete address results in a failed delivery, additional shipping charges may apply where permitted by law.

For international orders, customers may be responsible for applicable customs duties, taxes, and import fees unless otherwise stated at checkout.

Risk of loss and responsibility for delivery are determined by applicable law. Nothing in these Terms transfers risk of loss to a customer earlier than permitted by law.

For additional information, please review our Shipping Policy.

6. Returns, Refunds, and Exchanges

Returns, refunds, and exchanges are governed by our published Return and Refund Policy.

Eligibility may depend on the type of product, its condition, the timing of the request, and other requirements described in that policy.

For hygiene and product safety reasons, certain opened or used personal care products may be ineligible for return, except where required by applicable law.

If you receive an incorrect, damaged, or defective item, please contact our customer support team so we can review and address the issue.

Nothing in our return policies limits your rights under applicable consumer protection laws.

7. Intellectual Property

All content on our website, including product names, trademarks, logos, photographs, videos, graphics, text, designs, and other materials, is owned by or licensed to Bolden and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell, or commercially exploit website content without our prior written permission, except as permitted by applicable law.

The Bolden name, logos, product names, and associated branding may not be used without authorization.

All third-party trademarks displayed on our website remain the property of their respective owners.

8. Third-Party Services and Tools

Our website may include features, applications, payment services, or other tools provided by third parties.

These services may be governed by their own terms and privacy policies.

We do not control the operation of independently provided third-party services and are not responsible for their availability, accuracy, or performance except as required by applicable law.

Your use of optional third-party tools is subject to the terms established by the relevant providers.

9. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or other external resources.

These links are provided for convenience and informational purposes.

We do not necessarily endorse or control the content, products, services, or privacy practices of third-party websites.

We encourage you to review their terms and privacy policies before using their services.

10. Relationship With Shopify

Our online store is powered by Shopify, which provides the technology supporting our e-commerce operations.

Purchases made through BoldenUSA.com are transactions between you and The Bolden Company LLC.

Shopify provides the underlying commerce platform but is not the seller of Bolden products.

To the fullest extent permitted by applicable law, Shopify is not responsible for disputes arising from the sale, fulfillment, or use of products purchased directly from Bolden.

Shopify's handling of personal information is described in its applicable privacy policies.

11. Privacy

Your privacy is important to us.

Our Privacy Policy explains how we collect, use, share, and protect personal information.

By using our website, you acknowledge that you have been provided access to our Privacy Policy.

We may use cookies, analytics tools, and advertising technologies as described in that policy.

For additional information about Shopify's data practices, please review Shopify's Privacy Policy.

12. Customer Reviews and Feedback

We welcome product reviews, comments, suggestions, and other feedback from our customers.

By submitting content to us, you confirm that you have the right to share that content and that it does not violate any third-party rights or applicable laws.

You grant Bolden a non-exclusive, worldwide, royalty-free license to use, reproduce, display, distribute, and adapt feedback you voluntarily submit for legitimate business purposes, including product improvement, customer education, and marketing.

We may moderate or remove reviews or content that are fraudulent, unlawful, abusive, misleading, or otherwise violate these Terms.

Any use of customer reviews or testimonials in advertising will be subject to applicable advertising and consumer protection laws.

13. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.

We reserve the right to correct such errors and update information without prior notice.

Where an error materially affects an order, we may contact you to resolve the issue or cancel the affected order and issue any refund required by law.

14. Prohibited Uses

You agree not to use our website or Services for unlawful, fraudulent, abusive, or unauthorized purposes.

Prohibited activities include:

• Violating applicable laws or regulations.

• Infringing intellectual property or privacy rights.

• Submitting false or misleading information.

• Attempting unauthorized access to our systems or customer accounts.

• Introducing viruses, malicious code, or harmful software.

• Interfering with website security or functionality.

• Using automated tools to scrape, extract, or exploit website content without authorization.

• Sending spam, fraudulent communications, or unsolicited commercial messages through our Services.

• Impersonating another person or entity.

• Engaging in conduct that threatens the security or operation of our website.

We may restrict or terminate access for violations of these Terms, subject to applicable law.

15. Automated Tools and AI Agents

We may restrict the use of automated software, bots, scraping tools, or artificial intelligence agents that access or interact with our website.

Automated systems must comply with applicable laws, our website security measures, and any access restrictions we establish.

Automated systems may not circumvent security protections, misrepresent their identity, or interfere with normal website operations.

We reserve the right to block or limit unauthorized automated access.

16. Termination

We reserve the right to suspend or terminate access to our Services if a user violates these Terms, engages in fraudulent activity, or threatens the security or operation of our website.

Termination does not eliminate obligations arising from transactions completed before termination.

Provisions that reasonably should survive termination, including intellectual property rights, limitations of liability, and dispute-related provisions, will remain in effect.

17. Disclaimer of Warranties

We strive to provide accurate information, quality products, and reliable website services.

However, to the fullest extent permitted by applicable law, our website and Services are provided on an "as is" and "as available" basis.

We do not guarantee that website access will always be uninterrupted, secure, or error-free.

Except for warranties expressly provided by Bolden or required by applicable law, we disclaim implied warranties to the extent legally permitted.

Nothing in these Terms excludes or limits warranties or consumer rights that cannot lawfully be waived.

18. Limitation of Liability

To the fullest extent permitted by applicable law, Bolden, its officers, directors, employees, affiliates, contractors, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or Services.

This includes, where legally permitted, losses related to business interruption, lost profits, lost data, or website unavailability.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including applicable consumer protection rights.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Bolden and its affiliates, officers, employees, and service providers from third-party claims, damages, or expenses, including reasonable legal fees, arising from your unlawful use of the Services, violation of these Terms, or infringement of third-party rights.

20. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed as necessary.

The remaining provisions will continue in full force and effect.

21. Waiver and Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies or operating rules published on our website, constitute the entire agreement between you and Bolden regarding your use of our Services.

These Terms supersede any prior agreements, communications, or understandings relating to your use of the Services, except where otherwise expressly agreed in writing.

22. Assignment

You may not transfer or assign your rights or obligations under these Terms of Service without our prior written consent.

We may assign or transfer our rights and obligations under these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or other legitimate business transaction, subject to applicable law.

23. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict-of-law principles.

To the extent permitted by applicable law, disputes arising from these Terms or your use of our Services shall be subject to the jurisdiction of the appropriate state or federal courts located in Texas.

Nothing in this section limits any mandatory consumer protection rights or legal remedies available to you under applicable law, including rights to bring claims in other jurisdictions where legally permitted.

24. Translations

These Terms of Service may be made available in languages other than English for customer convenience.

In the event of any inconsistency between the English version and a translated version, the English version will govern to the extent permitted by applicable law.

25. Headings

The headings used in these Terms of Service are included for convenience and readability only.

They do not affect the interpretation or enforceability of any provision.

26. Electronic Communications

By using our Services, creating an account, or placing an order, you agree that we may communicate with you electronically regarding your transactions and use of our Services.

These communications may include:

• Order confirmations and receipts.

• Shipping and delivery notifications.

• Return and refund updates.

• Customer service responses.

• Important account or security notifications.

• Updates to our policies or Terms of Service.

We may send these communications by email or through other electronic methods permitted by applicable law.

Marketing Communications

If you subscribe to Bolden's email newsletter or otherwise consent to receive promotional communications, we may send you information about new products, special offers, skincare tips, and other marketing updates.

You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional or service-related messages.

For more information about how we handle personal information, please review our Privacy Policy.

27. Changes to These Terms of Service

We reserve the right to update, modify, or replace portions of these Terms of Service from time to time to reflect changes in our business operations, Services, or applicable legal requirements.

The most current version of our Terms of Service will always be available on this page.

When we make changes, we will update the effective date at the top of this policy.

If changes are material, we will provide additional notice where required by applicable law.

Unless otherwise required by law, changes will apply prospectively from their stated effective date.

Your continued use of our Services after updated Terms become effective constitutes your acceptance of those changes, to the extent permitted by applicable law.

28. Contact Information

If you have questions about these Terms of Service, your orders, or your experience shopping with Bolden, please contact us.

The Bolden Company LLC

Texas, United States

Website: https://www.boldenusa.com

Email: inquiries@boldenusa.com

For additional information, please visit our Contact Information page.

Thank you for shopping with Bolden.