Shipping policy

Effective Date: October 15, 2026

This policy explains how The Bolden Company LLC ("Bolden," "we," "us," or "our") processes, ships, and handles returns for orders placed on www.boldenusa.com.

1. Order Processing

Orders are processed within 24 hours of receipt on business days (Monday through Friday, excluding major holidays). Orders placed on Saturday or Sunday are processed the following Monday.

2. Domestic Shipping

We offer free domestic ground shipping on orders of $100 or more.

Most domestic orders arrive within 3 to 5 business days after they ship.

3. U.S. Territories and APO/FPO Addresses

Orders to APO/FPO addresses ship via the U.S. Postal Service. Delivery times vary: U.S. locations may take up to 10 days, and overseas locations may take 30 to 45 days.

4. International Shipping

We currently ship to Canada and select other countries.

  • Shipping costs: Vary by order weight and destination.
  • Delivery time: 7 to 21 business days. Orders may take longer if held at customs, if the recipient owes VAT or customs fees, or because of weather or other carrier delays.
  • Tracking: Tracking details appear in your shipping confirmation email and in your order history on boldenusa.com after your order ships.
  • Duties, taxes, and fees: Goods are imported on behalf of the buyer. The buyer authorizes The Bolden Company LLC to import the goods on the buyer's behalf and agrees that we may delegate this to a subcontractor, such as a customs broker. The buyer pays any taxes and duties in addition to the purchase price.
  • Gift orders: Gifts are not exempt from customs duties or related fees.

We cannot refund shipping costs or products if a package is confiscated by customs or not collected from customs, if you refuse the package, if the order is undeliverable as addressed, or if import requirements for your country are not met.

5. Shipping Confirmation

When your order ships, you will receive a shipping confirmation email with tracking information.

6. Returns and Refunds

Every order on boldenusa.com is covered by our 30-day money back guarantee. If a product isn't right for you, you can return it within 30 days of purchase for a refund of the product price, even if it has been opened. The guarantee can be used once per product, per customer, and the product must be returned to us. Shipping costs are not refunded.

To start a return, email service@boldenusa.com with your order number. Full terms are in our Refund Policy.

7. Returns Lost in Transit

We are not responsible for returned packages that are lost or damaged in transit. We recommend using a shipping method with tracking and insurance.

8. Order Changes and Cancellations

Our fulfillment system is designed to get orders out quickly, so we cannot change or cancel an order once it has been submitted.

Occasionally, all or part of an order is cancelled by our system. Common reasons include:

  • An item is not available
  • Payment information could not be processed
  • We cannot ship to the address provided
  • A duplicate order was placed

If your order is cancelled, we will email you the reason. You will not be charged for cancelled items.

9. Damaged Packages

If your package arrives damaged, email service@boldenusa.com with your order number.

10. Contact Us

For questions about shipping, a cancelled order, or this policy, contact us.

The Bolden Company LLC
Texas, United States

Email: service@boldenusa.com